Courteous delivery and service

At Mont-Laurier Furniture, we rely on unparalleled in-store and delivery service provided by courteous, specially trained advisors and conscientious delivery personnel to ensure that everything runs smoothly and meets your expectations.

Delivery policies

Delivery charges

Delivery costs may vary depending on your location. An advisor will inform you of the delivery charges before confirming the order and final payment.  Certain conditions may apply. Please contact Mont-Laurier Furniture for more information.

Delivery times

The delivery date depends on product availability.  An advisor will contact you to discuss delivery times before confirming the order and final payment.

Handling and installation costs

Handling and installation charges may apply under certain conditions.  An advisor will contact you to discuss the charges before confirming the order and final payment.

Furniture

To ensure a quality service, we ask you to plan the location of your furniture before our delivery drivers arrive. It is important to check beforehand that the goods will fit in all the restricted areas of the house (doorways, corridors, stairwells, etc.). In rare cases where the area is very restricted, we may ask you for a waiver of liability for any damage to your property.
 If you live in an area where there is access to a lift, we ask you to ensure that it can be used when the delivery personnel arrive. We invite you to contact Mont-Laurier Furniture for further details.

Domestic appliances

For safety and insurance reasons, the installation of certain appliances requires the services of a plumbing expert. Gas appliances require the services of technicians specialised in this field and are therefore your responsibility. We reserve the right not to install an appliance deemed dangerous to your property.

In-store pick-up

You'll be notified when your items arrive and can pick them up during shop opening hours.

Recovery

Meubles Mont-Laurier offers appliance recovery services. For more information, contact Meubles Mont-Laurier.

Delivery cancellation

If you wish to cancel a delivery, you must notify us as soon as possible. In the event of late cancellation or a delivery not made due to your absence, charges may apply.

Guarantee

All products purchased and used for residential use are covered by the manufacturer's warranty. For more details, consult the documentation for your product or contact us. If you notice any damage or breakage upon delivery or when you pick up your merchandise, you must report it within 24 hours of taking possession and have it noted on your invoice or delivery slip in order for your request to be accepted.

Dimensions and colours

Although we have tried to display product colours as accurately as possible on the website, they remain approximate. No guarantee can be given in this respect, as colours may vary depending on the software or screen used.

Special orders

Meubles Mont-Laurier offers a wide choice of colours, fabrics or leather on certain models to allow you to personalize your furniture. However, Mont-Laurier Furniture cannot be held responsible for delays or manufacturing times for the furniture ordered. A deposit will be required for all orders. If the order is cancelled, the deposit will be retained.

Purchasing policy

Under the law, a merchant is not obliged to take back goods sold to you, exchange them or give you a credit note if the goods are not defective.

Feedback and discussion

According to consumer protection laws, Mont-Laurier Furniture is not obligated to take back an item it has sold you, to exchange it or to give you a credit note if the item is not defective.   Thank you for shopping at Accent Furniture!